Privacy Policy

Last Updated: August 8, 2026

TrueSouth Climate Co., LLC (“TrueSouth Climate Co.,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information you provide when visiting our website, requesting HVAC services, scheduling an appointment, submitting an advertising lead form, or otherwise communicating with us.

Information We Collect

We may collect information you voluntarily provide to us, including:

• Name

• Email address

• Phone number

• Service address

• ZIP code

• Business or company name

• Information about your HVAC system or requested service

• Appointment and service information

• Messages, questions, or other information you submit to us

We may collect this information through our website, online scheduling system, Google Ads lead forms, contact forms, phone calls, text messages, social media, or other communications with TrueSouth Climate Co.

Our website and third-party services may also automatically collect limited technical information, such as browser type, device information, IP address, website activity, referral source, and interactions with our advertisements. Cookies and similar technologies may be used for website functionality, analytics, advertising, and performance measurement.

How We Use Your Information

• We may use information we collect to:

• Respond to service requests and inquiries

• Schedule and manage HVAC appointments

• Provide estimates, repairs, maintenance, installations, and other services

• Contact you regarding your request, appointment, estimate, or service

• Provide customer support and follow-up communication

• Maintain customer and service records

• Improve our website, advertising, services, and customer experience

• Measure the effectiveness of our advertising

• Send service reminders or promotional communications when permitted by law

• Prevent fraud, maintain security, and comply with applicable legal requirements

Phone, Text, and Email Communications

If you provide your phone number or email address, TrueSouth Climate Co. may use that information to respond to your inquiry and communicate with you regarding requested services, scheduling, estimates, appointments, and related customer service matters.

Where required, marketing or promotional text messages and emails will be sent only with appropriate consent. You may opt out of marketing communications at any time by following the unsubscribe instructions provided or by contacting us.

How We Share Information

We may share information with service providers that help us operate our business, website, scheduling systems, customer-management systems, communications, payment processing, analytics, and advertising.

This may include platforms such as Google, Housecall Pro, website hosting providers, payment processors, and other vendors used to operate TrueSouth Climate Co.

We may also disclose information when required by law, to protect our rights or customers, or as necessary in connection with legitimate business operations.

TrueSouth Climate Co. does not sell your personal information to third parties.

Google Ads and Advertising

We may use Google Ads and other advertising services to promote our business and measure advertising performance.

If you submit information through a Google lead form or another advertising platform, the information you provide may be transmitted to TrueSouth Climate Co. and used to respond to your inquiry, provide requested services, and manage customer communications.

Advertising and analytics providers may also use cookies or similar technologies in accordance with their own privacy policies.

Data Security

We take reasonable administrative and technical measures to protect personal information in our possession. However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business and service records, satisfy legal or accounting requirements, resolve disputes, and support legitimate business operations.

Third-Party Services and Links

Our website may contain links to or integrate with third-party services, including online scheduling, social media, payment services, and other platforms. Those services operate under their own privacy policies and practices, and TrueSouth Climate Co. is not responsible for the privacy practices of third-party websites or platforms.

Children’s Privacy

Our services are intended for homeowners, businesses, property managers, and other customers seeking HVAC services and are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13 through our website.

Your Choices

You may contact us to ask questions about the personal information you have provided, request corrections, or request that we delete information when reasonably possible and not otherwise required for legitimate business or legal purposes.

You may also opt out of promotional communications at any time.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, services, technology, or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy or how TrueSouth Climate Co. handles personal information, please contact us:

TrueSouth Climate Co., LLC

Phone: 803-766-9486

Email: Operations@truesouthclimate.com

Website: https://truesouthclimateco.com/